Return and Refund Policy

Return and Refund Policy

Furniture of California — Return & Refund Policy

Effective Date: January 1, 2026

Contact Information:
Email: contact@FurnitureofCalifornia.com
Phone: (888) 585-8724

Furniture of California is committed to ensuring your satisfaction. This policy outlines returns, refunds, replacements, and damaged item procedures.

1. Return Window

Customers may request a return within 30 days of delivery.
All returns require email authorization from Furniture of California before shipping items back.
To start a return, email contact@FurnitureofCalifornia.com with your order number and reason for return to receive a Return Authorization.

2. Return Fees

Approved returns are subject to:

  • 20% restocking fee

  • Original shipping/delivery fees (non-refundable)

  • Return shipping costs


3. Refunds

  • Refunds are processed after we receive and inspect the returned item.

  • Please allow 2-5 business days for processing.

  • Refunds will be issued to the original payment method or as store credit, depending on your preference.

4. Damaged or Defective Items

Inspect your items at delivery. If damaged or defective:

  1. Note “Damaged Upon Arrival” on delivery paperwork

  2. Take photos of the item, packaging, and shipping label

  3. Email contact@FurnitureofCalifornia.com within 48 hours of delivery

Furniture of California will provide:

  • Replacement parts

  • Refund

  • Repair service

  • Product replacement

  • Partial refund

  • Discount to keep the item

We cover damage caused in transit, but not damage caused by misuse, neglect, or improper assembly.

5. Replacement & Repair

  • Repairable items may be fixed by a qualified technician at no cost.

  • Items deemed irreparable will be replaced or credited.

  • Minor cosmetic issues may qualify for a partial “Keep-As-Is” credit.

6. Order Cancellations

  • Before shipment: Full refund is available.

  • After shipment: follow the return policy.

  • In-transit cancellation: Subject to restocking and return shipping fees.

7. Warranty

Furniture of California offers a one-year limited warranty for normal residential use, covering defects in materials and workmanship.

Excludes:

  • Normal wear and tear

  • Scratches, stains, or minor cosmetic imperfections

  • Improper assembly or handling

  • Pet damage or commercial use

9. Policy Acceptance

By placing an order, you agree to these terms. This policy is updated periodically; the version on the website at the time of purchase applies.