Shipping & Delivery Policy

Customer Support
Email: contact@FurnitureofCalifornia.com
Phone: (888) 585-8724
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM Pacific Time

General Shipping Information

Furniture of California delivers to residential and commercial addresses within the continental United States (48 states).
We do not ship to Alaska, Hawaii, Puerto Rico, APO/FPO addresses, or P.O. Boxes.

Certain areas that are remote, restricted-access, or inaccessible to standard delivery trucks may require alternative delivery arrangements and additional fees. If additional charges are required, we will contact you for approval before shipping your order.

If you are aware of any delivery restrictions — including stairs, elevators, gate codes, COI requirements, limited access hours, or special entry instructions — you must notify us at the time of ordering. Failure to provide accurate delivery information may result in redelivery or additional carrier charges.

Remote Areas & Service Limitations

Some rural or hard-to-access locations may fall outside standard carrier service areas. In these cases:

• We will contact you with available delivery options
• Additional shipping charges may apply
• Your approval will be required before processing the order

Shipping Charges & Options

We offer multiple delivery service levels depending on the product and your location.

Basic Shipping (Orders over $299 – Free Shipping)

Orders under $299: Flat rate $9.99

This service includes:

• 
  Delivery to the front entrance, porch, or ground-level threshold
  
• 
  No unpacking
  
• 
  No assembly
  
• 
  No packaging removal
  
• 
  No scheduled appointment for small parcel items
  
• 
  Appointment scheduling for large freight items only
  
• 
  Signature may not be required for small parcel deliveries
  

Customer is responsible for moving items inside the residence and completing assembly.

In-Room Delivery (Starting at $69)

A two-person delivery team will place the packaged furniture in the room of your choice.

Includes:

• 
  Delivery inside the residence
  
• 
  Up to two flights of stairs
  
• 
  Delivery appointment scheduling
  
• 
  Phone and email contact from carrier
  
• 
  Delivery notification prior to arrival
  
• 
  Signature required upon delivery
  

Does NOT include:

• 
  Unboxing
  
• 
  Assembly
  
• 
  Packaging removal
  

Customers must retain packaging materials if a return may be requested.

In-Room Delivery + Assembly (Starting at $149)

A professional delivery team will deliver and assemble qualifying furniture.

Includes:

• 
  Appointment scheduling
  
• 
  Inside placement in room of choice
  
• 
  Unpacking
  
• 
  Assembly
  
• 
  Up to two flights of stairs
  
• 
  Signature required
  

Important Notes:

• 
  Packaging is not removed from the property
  
• 
  Delivery teams do not install wall-mounted or permanent fixtures
  
• 
  Anti-tip hardware, wall mounting, mirrors, lighting, or artwork installation are not provided
  
• 
  Additional delivery trips may require extra charges
  

Customers should keep packaging if considering a return.

Processing & Delivery Timeframes

Estimated processing and shipping times:

• 
  In-stock items: approximately 2–5 business days processing
  
• 
  Parcel deliveries: approximately 1–7 business days transit
  
• 
  Freight (LTL) deliveries: approximately 2–3 weeks transit
  
• 
  Backordered items: ship once available from manufacturer
  

All delivery dates are estimates only and are not guaranteed.

Delayed Delivery / Holding Orders

If you cannot accept delivery during a certain time period, you must notify us before the order ships.

After shipment:

• 
  Storage fees
  
• 
  Carrier holding fees
  
• 
  Redelivery fees
  

may apply and are the responsibility of the customer.

If the carrier cannot contact the customer or delivery cannot be completed within 30 days, the shipment may be returned and treated as a return, including applicable fees.

Delivery Methods

Freight Delivery (LTL – Large Furniture)

Large furniture items ship through freight carriers.

Delivery includes:

• 
  Scheduled delivery appointment
  
• 
  Threshold delivery (first dry area of home)
  
• 
  Signature required
  

Carriers are not required to move items upstairs, into apartments, or through tight spaces unless upgraded service is purchased.

Customer must:

• 
  Be present at delivery
  
• 
  Inspect items before signing
  
• 
  Note any damage on the delivery receipt
  

Failure to note visible damage may void claims.

If the carrier cannot reach the customer within 15 days, the shipment may be returned and return shipping and storage fees will apply.

Parcel / Doorstep Delivery (Small Items)

Smaller items ship via standard parcel carriers (FedEx/UPS or similar).

Includes:

• 
  Delivery to doorstep or building entrance
  
• 
  No appointment scheduling
  
• 
  No assembly
  
• 
  No signature may be required
  

Customer is responsible for:

• 
  Bringing items inside
  
• 
  Assembly
  
• 
  Monitoring tracking information
  

Inspection & Damage Responsibility

Upon delivery, customers must inspect packages immediately.

If damage is found:

1. 
   Note damage on the delivery receipt
   
2. 
   Take photos of packaging and product
   
3. 
   Contact us within 48 hours
   

Email: contact@FurnitureofCalifornia.com

Failure to report damage within 48 hours may result in denial of claim.

Customer Responsibility

Before ordering, customers are responsible for:

• Measuring doorways, hallways, staircases, and elevators
• Ensuring items fit into the residence
• Providing accurate contact information
• Being available for scheduled delivery

We are not responsible for items that cannot fit inside the home or business.

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Return & Refund Policy

Effective Date: January 1, 2026

Contact Information:
Email: contact@FurnitureofCalifornia.com
Phone: (888) 585-8724

Furniture of California is committed to ensuring your satisfaction. This policy outlines returns, refunds, replacements, and damaged item procedures.

1. Return Window

Customers may request a return within 30 days of delivery.
All returns require email authorization from Furniture of California before shipping items back.
To start a return, email contact@FurnitureofCalifornia.com with your order number and reason for return to receive a Return Authorization.

2. Eligible Items

Returns are accepted for items that are:

• 
  Unused and unassembled
  
• 
  In original packaging
  
• 
  In resellable condition
  
• 
  Free from scratches, stains, odors, pet hair, or damage
  

Non-returnable items:

• 
  Mattresses, pillows, throws, rugs, bedding
  
• 
  Cups, placemats, and dining accessories
  
• 
  Clearance or Final Sale items
  
• 
  Custom or special orders
  

Items that cannot fit through doorways or staircases are non-returnable.

3. Return Fees

Approved returns are subject to:

• 
  20% restocking fee
  
• 
  Original shipping/delivery fees (non-refundable)
  
• 
  Return shipping costs
  

Refused deliveries for reasons other than damage are treated as buyer’s remorse returns and are subject to the same fees.

4. Refunds

Refunds will be issued in store credit for the returned amount, minus any fees.

• 
  Returns are inspected within 72 hours of arrival at our warehouse.
  
• 
  Store credit is issued within 5 business days after inspection.
  
• 
  Shipping, delivery, and assembly fees are non-refundable once services are provided.
  

5. Damaged or Defective Items

Inspect your items at delivery. If damaged or defective:

1. 
   Note “Damaged Upon Arrival” on delivery paperwork
   
2. 
   Take photos of the item, packaging, and shipping label
   
3. 
   Email contact@FurnitureofCalifornia.com within 48 hours of delivery
   

Furniture of California will provide:

• 
  Replacement parts
  
• 
  Repair service
  
• 
  Product replacement
  
• 
  Partial refund
  
• 
  Discount to keep the item
  

We cover damage caused in transit, but not damage caused by misuse, neglect, or improper assembly.

6. Replacement & Repair

• 
  Repairable items may be fixed by a qualified technician at no cost.
  
• 
  Items deemed irreparable will be replaced or credited.
  
• 
  Minor cosmetic issues may qualify for a partial “Keep-As-Is” credit.
  

7. Order Cancellations

• 
  Before shipment: Full refund is available.
  
• 
  After shipment: Orders cannot be canceled; follow the return policy.
  
• 
  In-transit cancellation: Subject to restocking and return shipping fees.
  

8. Warranty

Furniture of California offers a one-year limited warranty for normal residential use, covering defects in materials and workmanship.

Excludes:

• 
  Normal wear and tear
  
• 
  Scratches, stains, or minor cosmetic imperfections
  
• 
  Improper assembly or handling
  
• 
  Pet damage or commercial use
  

9. Customer Responsibilities

Customers must:

• 
  Verify measurements and doorway/stair clearance
  
• 
  Ensure safe delivery access
  
• 
  Inspect items at delivery
  

Furniture of California is not responsible for items that cannot be delivered due to access restrictions or incorrect measurements.

10. Policy Acceptance

By placing an order, you agree to these terms. This policy is updated periodically; the version on the website at the time of purchase applies.